Your privacy is our priority. This page transparently explains how dubai138 collects, uses, stores, and protects each member's personal data.
Every aspect of data management at dubai138 is built on six non-negotiable principles.
All data transmitted between your device and dubai138 servers is encrypted using TLS 1.3. Data stored in our systems is protected with AES-256 — the same standard used by global banks and international government institutions.
Member personal data is never and will never be sold, rented, or lent to third parties for any commercial purpose. Your information belongs to you — it is not a business commodity of dubai138.
Sensitive member data is accessible only to staff who specifically require it to perform their job functions — and every access is recorded in an audit log monitored on a regular basis.
Dubai138 is committed to full transparency about what data is collected and how it is used. There is no hidden data collection beyond what is described in this policy.
Dubai138's data security infrastructure is audited by an independent cybersecurity firm every quarter. The results are used as the basis for continuous system improvements to ensure protection standards remain up to date.
Every member has the full right to access, update, download, or delete their personal data. Requests relating to these rights are processed by the dubai138 privacy team within a maximum of 30 business days.
Dubai138 fully understands that member trust is built not only on game quality or withdrawal speed, but also on how the platform handles something deeply personal: your identity data and transaction information.
This Privacy Policy explains in full and transparent detail the data management practices applied by Dubai138 Ltd. as the platform operator. This document applies to all services available through the dubai138.vu website, the official mobile app, and other official communication channels operated by Dubai138.
By registering or using the services of dubai138, you confirm that you have read and understood this policy. If there is anything you do not agree with, we recommend discontinuing use of the service and contacting our support team for further clarification.
Dubai138 collects data across several categories, depending on the type of interaction you have with the platform.
| Data Category | Example Information | Required? |
|---|---|---|
| Personal Identity | Full name, date of birth, ID card/passport number | Yes |
| Contact | Email address, phone number | Yes |
| Financial | Bank account number, digital wallet name, transaction history | Yes |
| KYC Verification | ID card photo, selfie with document, proof of address | For withdrawals |
| Platform Activity | Betting history, games accessed, session duration | Automatic |
| Technical & Device | IP address, browser type, operating system, device ID | Automatic |
| Communication | Support chat history, emails sent to the platform | If applicable |
Data is collected through three primary channels, each with a clear mechanism you can understand.
This is data you actively provide, such as when completing a registration form, undergoing KYC verification, entering payment details, or contacting the support team. Dubai138 never requests information beyond what is necessary for each specific process.
When you use the dubai138 website or app, the system automatically logs technical data such as your IP address, device type, browser, access time, and pages visited. This data is used for security purposes and to improve the user experience.
During identity verification or fraud prevention processes, dubai138 may receive information from third-party verification service providers that have passed a strict selection process and are bound by confidentiality agreements. Data received from third parties is used solely for verification and security purposes.
Dubai138 uses collected data exclusively for the following legitimate purposes.
Dubai138 does not sell, rent, or trade member personal data to any third party for commercial purposes. However, under certain limited and controlled conditions, data may be shared with the following parties.
Technical infrastructure providers such as cloud services, payment processing, and identity verification, who are contractually bound to protect data and use it only in accordance with dubai138's instructions.
If required by law or a competent regulatory authority, dubai138 may disclose the necessary data. In such situations, dubai138 will ensure the request has a valid legal basis before complying, and will notify the member concerned if permitted by law to do so.
As part of our compliance obligations under international anti-money laundering regulations, dubai138 may share certain transaction information with relevant financial supervisory authorities. This is a legal obligation, not a business choice.
Dubai138 applies a layered approach to data security — each layer designed to complement and reinforce overall protection.
The dubai138 website and app use cookies and similar technologies to ensure the platform functions correctly, enhance security, and deliver a more personalized experience.
You can manage your cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of some platform features, but will not prevent access to dubai138's core services.
Dubai138 recognizes and respects your rights as a data subject. The following rights are available for you to exercise at any time.
You have the right to request a copy of the personal data we hold about you, including how that data is used.
You have the right to request correction of any inaccurate or incomplete data held about you in dubai138's systems.
Under certain conditions, you have the right to request deletion of your personal data, unless a legal obligation to retain it applies.
You have the right to receive your personal data in a machine-readable format for transfer to another service.
You have the right to request that certain data processing be temporarily restricted while you raise an objection.
You have the right to object to the processing of your data for marketing or certain analytics purposes.
Dubai138 retains personal data only for as long as necessary to fulfill the purposes described in this policy or as required by applicable regulations.
Dubai138's services are strictly intended for individuals aged 18 and above. Dubai138 does not knowingly collect or store personal data from individuals under the age of 18.
If we discover or receive a report that data from a person under the age of 18 has been collected, we will immediately take the following steps: close the account in question, delete all related data from our systems, and if necessary, report the incident to the relevant authorities.
Parents or guardians who suspect that a minor has registered or used this platform are urged to contact the dubai138 support team immediately so the matter can be addressed promptly.
Dubai138 may update this Privacy Policy from time to time to reflect changes in data management practices, new regulatory requirements, or improvements to the data protection standards we apply.
Continued use of dubai138's services after changes take effect will be considered acceptance of the updated policy. If you do not agree with the changes made, you have the right to close your account before they take effect by contacting the support team.
For any questions about this privacy policy, to exercise your rights over your personal data, or to report a privacy concern, the dubai138 privacy team is ready to assist through the following channels.
Dubai138 takes every privacy concern seriously. If after contacting our team you feel the matter has not been resolved to your satisfaction, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.
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