Official Document

Dubai138 Terms and Conditions – Complete Platform Rules Guide

Please read these Terms and Conditions in full before using dubai138 services. By registering and using the platform, you are deemed to have understood and agreed to all applicable terms.

Effective date: 1 January 2026
Last updated: 15 May 2026
Language: Indonesian

The Most Important Things You Need to Know

Before reading the full document, here is a summary of the key points every dubai138 member needs to understand.

One Account Per Person

Each individual is only permitted to hold one active account at dubai138. Having more than one account violates these terms and may result in closure of all related accounts along with balance freezing.

18+ Age Restriction

Dubai138 services are available only to users aged 18 and above. Identity verification is required, and any underage user detected will have their account closed without negotiation.

Withdrawal in Your Own Name

All withdrawals may only be made to a bank account or digital wallet registered in the account owner's name. Withdrawals to third-party accounts are not permitted for security and compliance reasons.

Promotion Terms Must Be Met

All bonuses and promotions have turnover requirements that must be met before withdrawal. Read the specific terms of each promotion on the Promotions is strongly recommended before activating any bonus.

Personal Data Protected

Dubai138 stores and processes members' personal data in accordance with international data protection standards. Full details are available at Privacy Policy which forms an integral part of this document.

Terms May Change

Dubai138 reserves the right to update these terms and conditions at any time. Significant changes will be communicated to members via official notification at least 7 days before taking effect.

Last updated: 15 May 2026
Important Note: This Terms & Conditions document constitutes a legally binding agreement between you as a member and dubai138 as the service provider. By creating an account, making a deposit, or using any service on this platform, you are deemed to have read, understood, and agreed to all terms stated herein.

1. General Terms

Dubai138 is an online betting platform operated by Dubai138 Ltd., an entity operating under an official gambling license issued by a recognized international gambling authority. This Terms & Conditions document governs all aspects of the use of services provided by this platform.

In this document, the term "Platform" refers to the website dubai138.vu and all mobile applications, APIs, and digital services operated under the Dubai138 brand. The term "Member" or "You" refers to an individual who has registered and is using the Platform's services. The term "We" refers to Dubai138 Ltd. as the Platform operator.

These Terms and Conditions apply together with other related documents published on the Platform, including but not limited to Privacy Policy, specific game rules, and individual promotion terms. All such documents together form a single binding agreement.

2. Registration & Account

To use dubai138 services in full, you are required to create a registered account. The registration process requires you to provide accurate, complete, and up-to-date information.

2.1 One Account Per Individual

Each individual is only permitted to hold one active account on the Platform. Registering multiple accounts for any purpose — including to obtain additional bonuses — is a serious violation that may result in closure of all related accounts and freezing of all balances.

2.2 Account Responsibility

  • You are solely responsible for keeping your password confidential and your account secure
  • All activity that occurs under your account is entirely your responsibility
  • Sharing account access with third parties is not permitted under any circumstances
  • If you suspect unauthorized access to your account, contact the dubai138 support team immediately

2.3 Identity Verification (KYC)

Dubai138 reserves the right to request identity verification documents at any time, including but not limited to a national ID, passport, or proof of bank account ownership. This verification is carried out to ensure account security and compliance with applicable regulations. Failure to provide the requested documents within the specified time limit may result in temporary restrictions on account activity.

Privacy Protected: All verification documents you submit are stored with high-level encryption and accessed only by authorized verification staff. Details on data usage are available at Privacy Policy.

3. Age & Eligibility

Dubai138 services are intended only for individuals who meet the following age and legal requirements.

  • Be at least 18 years of age at the time of registration and at all times when using the service
  • Not included on any voluntary self-exclusion list from gambling platforms
  • Using the platform for personal benefit, not on behalf of or for the benefit of any third party
  • Having full legal capacity to enter into a binding agreement
Child Protection: Dubai138 enforces a strict child protection policy. If evidence is found that an account is being used by an individual under 18 years of age, the account will be closed immediately and the entire balance may be withheld pending investigation.

4. Deposits & Payments

Dubai138 provides a range of safe and convenient deposit methods for users in Indonesia, including bank transfer, QRIS, and digital wallets such as DANA, OVO, GoPay, and LinkAja.

  • Deposits may only be made using payment methods registered in your own name
  • Dubai138 does not accept deposits from credit cards or third-party accounts that do not match the account holder's name
  • All deposits are processed in real time; if your balance does not appear within 15 minutes, contact support with proof of transfer
  • Dubai138 reserves the right to void deposits that show signs of fraud or originate from illegal activity
  • Minimum deposit amounts apply in accordance with the terms of the selected payment method
Note: Always keep proof of transfer or a transaction reference whenever you make a deposit. This proof is required if a technical issue arises that needs manual tracing by the dubai138 finance team.

5. Withdrawal of Wins

Dubai138 is committed to processing all legitimate withdrawal requests promptly and without unnecessary delays. The following terms govern the withdrawal process.

5.1 Withdrawal Requirements

  • The destination account must be in the same name as the registered name on the dubai138 account
  • Identity verification (KYC) must be completed before your first Withdrawal can be processed.
  • Balances derived from bonuses must meet turnover requirements before they can be withdrawn
  • Minimum withdrawal amounts apply depending on the selected method

5.2 Processing Time

Withdrawals that meet all requirements are processed within 5–15 minutes for transfers to digital wallets, and 15–60 minutes for transfers to bank accounts. Under additional security review conditions, withdrawals may take up to 24 hours. Dubai138 is not responsible for delays caused by the destination banking system or digital wallet.

5.3 dubai138 Rights on Withdrawals

Dubai138 reserves the right to delay or temporarily withhold withdrawals if there are indications of fraud, bonus abuse, or other suspicious activity. Members will be notified and given the opportunity to provide clarification through a fair and transparent investigation process.

6. Bonuses & Promotions

Dubai138 offers a variety of bonuses and promotions for both new and active members. All promotions are subject to specific terms and conditions published on the Promotions.

  • Each bonus has a turnover (rollover) requirement that must be met before withdrawal
  • Bonuses may only be claimed by one account per individual, per household, or per IP address
  • Dubai138 reserves the right to void bonuses if any attempt to abuse or manipulate the system is found
  • Bets placed before activating a bonus do not count toward turnover calculations
  • Dubai138 reserves the right to modify, suspend, or terminate any promotion at any time
Tips: Before activating any bonus, always read its specific terms on the Promotions. Pay particular attention to turnover requirements, time limits, and the game types that count toward meeting those requirements.

7. Betting Rules

All bets placed at dubai138 are subject to the specific game rules applicable to each category — sports betting, Live Casino, and Esports each have their own rules published in the Platform's help section.

  • Confirmed bets cannot be changed or cancelled except through the available Cash Out feature
  • Dubai138 reserves the right to void bets placed based on incorrect odds resulting from a technical error
  • Bets placed after match results are publicly known are considered void
  • In the event of force majeure that disrupts bet settlement, dubai138 reserves the right to refund bets to members
  • The official ruling of the referee or event organizer is recognized as the final result that determines all bet outcomes

8. Prohibited Conduct

To maintain a fair and safe platform ecosystem for all members, dubai138 strictly prohibits the following behaviors.

  • Registering or operating more than one account
  • Using bots, automation software, or any technical cheating tools
  • Exploiting bugs, system loopholes, or odds errors for unfair advantage
  • Colluding with other players at Live Casino tables or in sports betting
  • Using the platform for money laundering or illegal transactions
  • Providing false or misleading information during registration or verification
  • Selling, transferring, or lending your account to another party
Serious Consequences: Violations of these terms may result in permanent account closure, freezing and forfeiture of all balances, and reporting to relevant authorities if illegal activity is indicated.

9. Account Suspension & Closure

Dubai138 reserves the right to suspend or close a member's account under certain circumstances. We are committed to handling every case fairly and transparently.

9.1 Temporary Suspension

An account may be temporarily suspended if additional identity verification is required, unusual activity needs to be investigated, or at the member's own request via the self-exclusion feature. During the suspension period, members will be notified via their registered email.

9.2 Permanent Closure

Permanent account closure will be carried out if serious violations of these Terms and Conditions are proven, particularly regarding fraud, collusion, or duplicate accounts. Legitimate balances will be returned after the investigation is complete, unless the balance is directly linked to activities that breached these terms.

9.3 Closure at Member's Request

Members may close their account at any time by contacting the dubai138 support team. Any remaining balance will be processed for withdrawal once all requirements are met. If the closure is made in the context of responsible gaming, please refer to the terms at Responsible Gaming.

10. Intellectual Property

All content on the Platform — including but not limited to logos, text, graphics, interfaces, source code, and trademarks — is the exclusive property of Dubai138 Ltd. or parties that have licensed its use to Dubai138.

  • Copying, modifying, distributing, or using Platform content without written permission is prohibited
  • Access to the Platform is granted for personal and non-commercial use only
  • Use of the Dubai138 name, logo, or brand for any purpose without official authorization is strictly prohibited

11. Limitation of Liability

Dubai138 makes every effort to ensure uninterrupted service. However, we cannot provide an absolute guarantee of continuous service availability.

  • Dubai138 is not liable for losses caused by technical disruptions beyond our control
  • Bets that cannot be settled due to system disruptions will be fully refunded to the member
  • Dubai138 is not liable for losses arising from internet connection or device issues on the member's end
  • In the event of force majeure, dubai138 reserves the right to suspend services without liability for any resulting losses

12. Service Changes & Terms

Dubai138 reserves the right to modify, add, or remove service features and update these Terms & Conditions at any time. Changes will be communicated through the following channels.

  • In-app or on-site notifications for significant changes
  • Email to the registered address for changes that materially affect member rights
  • Update of the "Last updated" date at the top of this document

Continued use of the Platform after changes take effect constitutes acceptance of the updated terms. If you do not agree to the changes made, you have the right to close your account before those changes come into effect.

13. Governing Law

These Terms and Conditions are governed by and interpreted in accordance with the legal jurisdiction in which Dubai138 Ltd. is domiciled as a formally registered entity. In the event of a dispute that cannot be resolved amicably, both parties agree to pursue international arbitration as the resolution mechanism.

Dubai138 operates fully under a license issued by the relevant gambling authority and complies with all applicable regulations within its operating jurisdiction.

14. Contact Us

If you have any questions, objections, or need clarification regarding these Terms and Conditions, the dubai138 support team is available at any time.

  • Live Chat: Available 24/7 directly on the dubai138 website and app
  • Support Email: [email protected] (plain text only, not an active link)
  • FAQ: Visit the FAQ for answers to frequently asked questions
Response Time: The dubai138 support team responds to inquiries via live chat in an average of under 3 minutes, and via email within 24 hours on business days.

Understand the Terms? Time to Join!

Register now and enjoy a safe, fair, and transparent online betting experience with millions of dubai138 members.

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